The murals we create are produced to the highest standards possible and inspected before we send them to you. However, if you receive a photo wall mural that is incorrect or damaged you can return it to us for a replacement or refund, free of charge.
For full details, please contact our Customer Services team via email or by telephone on 0161 998 7092.
- You must contact our Customer Services team within 14 days of receiving your mural.
- Once we have confirmed you are eligible for a return or refund, we ask that you return the items to us within 14 days of receipt.
- Refunds will be made by crediting the original payment method used.
- We are unable to replace or refund items for:
- Incorrectly measured walls
- Defective installation
- Consequential loss
- It is your responsibility to check your items BEFORE hanging to the wall surface.
When contacting us about a replacement or refund, please have the following information to hand:
- Order number
- Reason for return
- Whether you want a replacement or refund
This will help our team get your problem resolved as quickly as possible.
You can contact our Customer Service team via email or telephone on 0161 998 7092.